Delete your RMS account
RangeMotion Systems (RMS) is operated by TIMTargets LLC. You can request deletion without reinstalling the app.
In the app
Open ACCOUNT and select DELETE ACCOUNT or REQUEST ACCOUNT DELETION. When automatic cleanup is enabled, confirm using your current account password in the secure app prompt. The app submits a server-side request and signs you out only after it is accepted. Acceptance is not confirmation that cleanup has finished.
Without the app
- Email support@rangemotionsystems.com with subject RMS account deletion request.
- Include the email associated with your RMS account and a request to delete the account and associated data. Do not include your password.
- Send the email. Opening an email composer does not submit the request. Support must verify account ownership through a secure process before processing deletion.
What is removed
The workflow covers Firebase Authentication, the owned profile and progress, username reservations, owned session/event telemetry, owned leaderboard and review records and proofs, and associated Friend Challenge membership, attempts, results, signals and proof files. Identifying copies in shared request records are redacted. Active challenges created by the deleting account are cancelled, creator identity is removed and Hall of Fame caches are rebuilt. Other players' accounts, results and unrelated records are preserved. Offline photos/files on your devices are not remotely erased.
Pending requests and retained information
Requests needing ownership or retention review are paused rather than falsely reported complete. Historical telemetry without an established owner is not guessed to belong to an account. Detailed cleanup inventories are purged after completion; a restricted minimal deletion receipt (account identifier, completion status and timestamps only) expires after 7 days. A scheduled cleanup runs every 5 minutes, with provider TTL as a fallback; physical erasure can be delayed by service availability. Firebase Storage is configured with a 7-day soft-delete recovery window: removed proof objects may remain recoverable to authorized administrators during that period. Versioning is off and no bucket-wide retention hold was configured in the October 23, 2026 read-only check. Independent private recovery backups are retained for 7 days after successful disposable-account deletion acceptance and verified production health, with a normal maximum target of 14 days from creation. Failed migration, recovery or acceptance places backups on a recovery hold pending owner-approved extension or safe disposal; the target never overrides that hold. Backups are not used to restore deleted accounts without an explicitly approved, narrowly scoped recovery procedure. Google Cloud operational logs are configured for 30 days; the provider-required audit-log bucket is locked at 400 days. Support correspondence has a separate policy that must be confirmed before publication.
Do not publish yet: Confirm this inbox is staffed, ownership verification and fulfillment are operational, and disclose the approved retention categories, purposes and duration/erasure triggers. No completion deadline or unrelated retention period has been invented. Automatic production cleanup is not yet deployed.
For privacy details, see the Privacy Policy.